OUR TEAM

Helping make Customer Experience your Business Game Changer. GCC Customer Experience Training & Certification Academy. Co-founder E3 – Biggest CX Conference in GCC. GamechangerGCC Podcast Host.

CXPA Recognised Training Provider (RTP) – CX 30under30 – CCXP – Service Design Facilitator

Alec Dalton, CCXP

Co-Founder and Managing Partner of the Hospitality Leadership Academy

SVP Projects Advisory & Delivery at CXSA Middle East | Leading cross-functional teams to project success I Ex Aramex

Global Customer Experience Specialist and Certified Customer Experience Professional (CCXP)

Patient and Customer Experience Expert

Business Development Manager and Consulting

Trainer/Facilitator/GALLUP Coach/ LEGO¬ģ SERIOUS PLAY¬ģ/ Design Thinking/Building Professional Personality & Careers/CX. Visitor & Patient Experience/Leadership / Help implementing company’s values ‚Äč‚Äč& culture

CXO (Chief Customer Experience Officer) at MetaB3E | MD at MKL CX | MBA | Top 25 CX Influencer 2021, 22 and 23 | Lego¬ģ Serious Play¬ģ Facilitator | Insights Discovery Trainer | Executive Coach | Author | NED

Partner at Ideate Innovation | Designing for a More Equitable World

CCXP, Co-author of “Customer Experience” #1 bestseller on Amazon

18 years of extensive experience spanning customer experience management, consultancy, analytics, and research, demonstrated expertise in VoC platforms, analytics methodologies, survey design, and agile project management.

Owner LBBS, Head of Operations – PEN, Director – Biz-Smart

Management Consultant at CXSA / Customer Experience Specialist | Retail Customer Experience 

CX advisor| Agile CX Solutions| Top 15 CX Influencer and speaker | Founder of the first CX knowlegebase