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Explore Our Programmes

Multi level programmes across different disciplines

CXSA Customer Experience Certification Series

CXSA 5-Level CX Certification: Master strategy, innovation, human- & data-centric methods to build a culture-driven customer experience.

CXSA Customer Service Certification Series

CXSA 3-Level Service Certification — mastering core skills, service psychology & attitude to lead customer service excellence.

CXSA Patient Experience Certification Series

CXSA’s Patient Experience Series: for clinicians & strategists — strategy, culture, innovation and human-centric care as your advantage.

CXSA Employee Experience Certification Series

Become a certified employee experience leader with CXSA: culture, mindset, strategy, and motivational design to drive workforce excellence.

Explore All Programmes

what makes us different

Customer Centricity Your Game Changer

Certified Learning

Globally recognised, assessment-driven programmes in customer centricity.

Next Practice

Evolving from best practice to innovative, future-ready methods.

Bilingual Approach

Expert-led sessions in both Arabic and English.

Flexible Delivery

Join live, virtual, or hybrid formats for complete convenience.

Tailored Content

All courses customised to meet your specific organisational needs.

Continuous Growth

Access 24/7 materials and ongoing coaching for lasting impact.

Testimonials

I want to express my sincere appreciation for CXSA. Your expertise and commitment have been invaluable in shaping the project’s success. Your insights and recommendations are expected to bring significant value to KSA Premium Resident Experience and expediting PRC CX activities and maturity. Thank you all for going above and beyond to deliver exceptional results.
Resident Experience Director, KSA
I was so excited and enjoyed this course and learned a lot about the mapping and communication to improve our self and patient satisfaction. Put yourself in patient shoes.
King Fahad Specialist Hospital, Ministry of Health KSA
Fantastic workshop. Inspiring speaker with great insight as to how customer experience management should be delivered within a corporate. We have worked with Charles on multiple occasions as part of our programme to create the leading customer-focused organisation in our market. Charles’s work was a fundamental part in helping us to think differently and to deliver a fundamental part of our vision.
Bronwynn Tippett, Chief Marketing Officer